Region:   Midlands

Reporting To:   Engineering Manager 

First Line Relationships:   

Internal	External
Central Service Team	Customers
Stores Department	Sub-contractors
Service Manager	Suppliers
Senior Engineer	External Auditors
SHEQ Manager
Operations Manager
Other EA-RS Group Business Units

 

Job Summary:

• Servicing of planned maintenance, Reactive & Remedial Calls across our customer base in line with the current British Standards and current legislation.
• Effectively communicate with the customer the details of their Service / Fault / Remedial visit advising of the outcome and any additional works required.
• To promote the company values at all times.
• To act as an ambassador for the company at all times, demonstrating and upholding a professional manner at all times.

 

Core Responsibilities:

• To work with and report to your line manager to agree business objectives and to review key performance indicators.
• Complete all works issued at the most cost effective, efficient and timely manner in line with company policies.
• To self-manage your on-going van stock to ensure first time fix is maximized on approved job selection.
• To attend any training sessions that are identified by the company and advise of any training needs you feel are required to carry out your job duties.
• Complete company documentation thoroughly and in line with company expectations.
• To undertake reasonable overtime from time to time and as required by the business to ensure that a customer’s premises remains fully operational and complaint.
• Identify all non-conformances and recommendations as part of the Service visit and report back recommendations to the Service Desk, so the relevant quotations can be raised.
• Respond to emergency calls within the timescale specified wherever possible.
• Have occasional supervisory responsibility for junior or trainee engineers should they accompany you onto site.
• Provide support for other engineers from time to time.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. 

 

Key Competencies of experienced jobholder

• Extensive experience of Delivering Service Related Activities (Maintenance, Call Outs & Remedial Works across Fire, Security & associated disciplines.

• A systematic approach to solving complex problems.
• Strong attention to detail and able to identify errors swiftly.
• Highly effective verbal/written communication.
• A professional and high level of interpersonal skills at all levels.
• Able to deal with all members of staff, clients and suppliers in a professional manner.

 

Experience

• Proven experience in the industry along with a track record to demonstrate competence is essential when applying.
• Understanding of the British Standards (I.E BS5839, SP203, SSAIB).
• Able to work under pressure and prioritise workloads, maintaining excellent levels of customer service at all times.
• Ability to work well on your own or as part of a team.

 

HR/ H&S

• Undertake all H&S training as requested / required by the company.
• Follow the Company handbook, policies & procedures at all times.