Customer Service Superstars

Transform rail travel with us

GWR is on a mission to revolutionise rail travel.

As proud custodians of one of the world’s most prestigious railway networks, we’re investing in cutting-edge trains, upgraded stations, and stronger community connections to create a seamless, enjoyable travel experience for our customers.

Why GWR?

• Make a difference every day: Be the friendly face that welcomes passengers, ensures smooth journeys, and provides top-notch service that keeps our customers coming back.
• Dynamic, customer-focused role: From greeting passengers at the gate and maintaining a safe, clean station to serving our customers onboard, ensuring passengers have a comfortable and enjoyable experience, you’ll play a crucial part in making every journey special.
• Be part of a team that cares
At GWR, we celebrate diversity and foster an inclusive environment where all team members’ unique contributions are valued and encouraged.

Enjoy fantastic benefits:
Benefit from free rail travel, health plans, and more as part of our commitment to your well-being and satisfaction.

Grow with us:
This isn’t just a job; it’s a chance to build a career with a company that’s leading the charge in transforming rail travel.

Are You Ready to Jump Onboard?
If you’re passionate about delivering exceptional customer service, proactive, and ready to be part of something big, GWR is the place for you.

Together, we’ll redefine rail travel and make every journey an experience to remember.

Join GWR today and start your journey with us!

https://www.firstgroupcareers.com/jobs/talentpool/customer-service-superstars/53/description